BILLING POLICY
1. GENERAL
The following Billing Policy (hereinafter the “Policy”) applies to all users and details of how your payments are made and received.
By using the Services, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Services and/or pay for a Service on the Site, you agree and expressly consent to the following:
2. ACCEPTED PAYMENT METHODS
Basic payment method for membership on the Site is credit/debit card (VISA, VISA Electron, MasterCard, Maestro).
3. AUTOMATIC RECURRING CHARGES
Once your initial membership plan (3-day Trial Membership, hereinafter the “Initial Membership”) comes to an end, for your convenience, your membership will automatically be renewed for a 1 (one) Month Membership.
As explained in our Cancellation & Refund Policy You cancel your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. The link for cancellation of the membership will be sent in the first email. For example, if the first payment is due on January 31st, the next payment is due on February 3th. Please note that you must cancel your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until you cancel your Membership. You can also cancel Your Membership at any time.
The discount rate may be applied on the current and upcoming campaigns. The prices are subject to offers, discounts and changes in favor of the customer may be applied at any time, You will be notified by email beforehand. Please note that we reserve the right to alter discount amount from 10% to 50% (usually varies individually), the exact percentage of discount is sent by email notification before the re-bill charge.
4.CANCELLATION OF MEMBERSHIP
Trial Membership fee (Membership fee) is 1.95 EUR for the first 3 days. If You cancel your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. For example, if the first payment is due on January 31st, the next payment is due on February 3th. Please note that you must cancel your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until you cancel your Membership. You can also cancel Your Membership at any time. No further charges will be made after cancellation. In order to cancel, please feel free to contact us via e-mail support@cuisinevoyager.com or phone +48 22 307 42 56
You will be charged in your local currency based the exchange rate at the moment of your purchase - 1.95 EUR for Trial Service and 65.85 EUR since the first day after the Trial Service period end up correspondingly.
5. REFUND POLICY
At SEVROCUK SP. Z O.O. we value any feedback and do everything to make our customers happy with our Services. However, if you are not completely satisfied with our Services you can send the request according to the terms outlined below. The billing system used by the Site or our authorized agents provides extensive credit card fraud protection measures and includes many features to protect users from accidental charges. We will issue refunds in our sole and absolute discretion.We also do not accept refunds based on individual sensitivities or intolerances. If You believe that You for some reason deserve a refund of a prior membership fee, please email us at support@cuisinevoyager.com or give us a call +48 22 307 42 56. All requests for refunds must be made by the person who originally purchased the membership. Once we receive your request, it will be reviewed and processed. All refunds are processed from Monday to Friday from 9:00 to 21:00. In order to receive a refund, please contact our support on + 48 22 307 42 56, or email us at support@cuisinevoyager.com.
In accordance with Directive 2011/83/EU you have a 14-day right of withdrawal, from the date you purchased your Membership. During this time period, you can contact us through your Account, bу email or bу telephone to cancel your purchase and request a refund. You expressly agree to us providing the Services to you immediately upon payment bу you therefore you will receive а pro-rated refund based on the usage you have made of the Service.
We do not provide cash refunds; the requested transaction is refunded back to the customer by our authorized billing agent.
If an issued refund is for a recurring billing, only the most recent payment will be refunded. A refund for a recurring billing will result in an immediate cancellation of recurring service.
6. DESCRIPTOR
Please note that the charge could appear with one of the following billing descriptors: cuispay.com +48 22 307 42 56, cuisinvg.com +48 22 307 42 56, cuisinevoyager.com +48 22 307 42 56, cuisnvg.com +48 22 307 42 56, cuisvgr.com +48 22 307 42 56, cuisvpay.com +48 22 307 42 56, PX-cuisinevoyager.com +48 22 307 42 56, cuisvogr.com +48 22 307 42 56.
7. CUSTOMER SUPPORT
Please contact us through your Account, via support@cuisinevoyager.com or by telephone +48 22 307 42 56
Last updated on January 12, 2023